Home Depot closing Dallas call center
07:02 PM CST on Tuesday, December 4, 2007
Home Depot is closing three call centers in January located in Dallas, Chicago and Tampa and shifting the workload to its stores.
The centers handle home services customers and installation contractors for 550 of its 1,945 U.S. stores.
The Dallas and Chicago call centers employ about 100 people each, and the Tampa facility employs 750 people.
Home Depot spokesman Stephen Holmes said that while the decision is a cost-saving move, it also puts the support for home services back into the stores where it should improve the customer's experience.
The Dallas call center is in the store support center located off Forest Lane in Northwest Dallas.
Last month, Home Depot cut its full-year earnings outlook and said it's struggling with the tough housing environment as it posted a 27 percent drop in third-quarter profits.
This follows Home Depot's decision in February to close a 9-month-old call center in Addison that employed 550 people. It coordinated flooring installations. At the same time, Home Depot closed its seven Floor Store locations.
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